REFUND POLICY

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

100% Satisfaction guarantee

• We’ll pay for all standard shipping costs, charge no restocking fee and accept all returned items when the return is a result of our error.
• Unopened items within 30 days of delivery will receive 100% refund or exchange . 
• Opened items within 30 days of delivery will be charged a 10% restocking fee. 
• Used items within 30 days of delivery will be charged a 50% restocking fee.
• Requires proof of purchase.
• You must email for a return authorization prior to returning any product. Items received without authorization will not be accepted.
• Any items missing from the order must be reported to the company within 3 days of receipt.

A refund based on item price.

Cancellations

• All orders must be voided the same day by 4:00pm EST, before the order ships.
• Online orders will be refunded via electronic credit or Paypal.
• Check/mail orders will be refunded via check within 30 days.

Lost or Disputed Deliveries 

• Lost items during shipping will be handled through a claim in accordance with the shipper’s policy.
• Packages reported as delivered by the shipping company that are being disputed as such by the recipient will be treated as a dispute between the shipping company and the recipient.
• We will only reship in cases in which we are compensated by the shipping company.

Return Address

THE DUC LLC

Address  : 1769 Shipman Dr San Antonio TX 78219

Email : wecare@speedupwithduc.com